Please read the following Terms and Conditions carefully. You will be required to sign the declaration on your enrolment, which means you are accepting these terms and conditions.
Confirmation of enrolment and a fees invoice will be sent to your email. Payment of all fees are due prior to the programme of study/course start date.
If you are applying for a learner loan through StudyLink, we expect you to complete your application as soon as possible and no later than the programme of study/course start date.
Learners who wish to dispute the fees or request a review of fees or account balance must do so within seven (7) working days of receiving the invoice. Any requests must be made in writing to the registry office.
At the discretion of Future Skills Academy, and with just cause, this period may be extended. Once the request is received, the review will be completed within seven (7) working days. Once the review is completed, any outstanding balance is due immediately.
Failure to pay any invoice(s) by the due date means you will then be liable for all costs and expenses incurred in the recovery, or attempted recovery of the overdue amount from you.
This includes legal costs and debt collection agent fees, which may affect your credit rating.
Under these circumstances Future Skills Academy may give to, or obtain from, any relevant third-party, information held about your personal or commercial credit.
Academic results for any programme of study or course(s) will be withheld where fees or any other debt remains unpaid. You will be prevented from graduating or receiving your award(s) until your debt has been paid in full. You will also be prevented from re-enrolling in further programmes of study or courses at Future Skills Academy.
Transfers are negotiated with the Head of Department or Programme Leader. There are no penalties; however, there may be additional fees required or a refund may be due. Where a learner loan has been used to pay fees, the refund will need to be returned to StudyLink and a new loan drawn down for the new programme.
The key points of Future Skills Academy’s refund policy, Withdrawal, Transfer, Cancellation and Refund Policy are summarised below.
If you have any questions, contact the registry office. Make sure you understand the refund policy before enrolling.
If you wish to leave your programme of study or course, you must formally withdraw. This means you must notify Future Skills Academy in writing by emailing:
Verbal notice of withdrawal will not be accepted as a learner’s intention to withdraw. The withdrawal date from a programme is taken as the date the email is lodged. This will then be used when processing your withdrawal in the Learner Management System (SMS).
Please take a note of the “early withdrawal period”, the period you can withdraw by and be able to receive a refund, less admin fees.
Domestic learners refund rules
|
Date of advice of withdrawal |
Classification |
Refund due (of fees paid) |
Less administration charge per withdrawal request |
Academic result |
|
Before the programme/course start date |
Not started |
100% |
No fee |
No result recorded |
|
Within the early withdrawal period (10% or 20 working days of the length of the programme enrolled, whichever is lesser.) |
After the start date (early withdrawal period) |
100% |
less 10% or $500, whichever is the lesser of the two |
No academic record |
|
After the last date for withdrawal with a refund but before 80% of the course/programme is completed |
Withdrawal |
Nil |
Nil |
Withdrawn |
|
After 80% of the programme duration completed |
Any withdrawal from a programme will not be processed in the SMS |
Nil |
Nil |
Did Not Complete (DNC) or Grade attained |
International learners refund rules
|
Date of advice of withdrawal |
Classification |
Refund due (of fees paid) |
Less administration charge per withdrawal request |
Academic result |
|
Notification within 7 days of visa/permit having been declined, and before programme start date. |
A visa or visa extension is not granted |
100% |
No fee |
No academic record |
|
Up to the end of the tenth working day after the programme start date |
Withdrawn (early withdrawal period) |
75% |
25% |
No result recorded |
|
After the early withdrawal period but before 80% of the course/programme is completed |
Withdrawal |
Nil |
Nil |
Withdrawn |
|
After 80% of the programme duration completed |
Withdrawal |
Nil |
Nil |
Did Not Complete (DNC) or Grade attained |
|
All enrolments Withdrawal due to academic progress or disciplinary procedures |
Programme commenced |
Nil |
Nil |
Did Not Complete (DNC) or Grade attained |
|
All enrolments Fraudulent information supplied by the learner |
Programme commenced |
75% |
25% |
No result recorded |
If you withdraw after the last date for a withdrawal with a refund date has passed you may be eligible to apply for compassionate consideration. Compassionate consideration may be considered for the following reasons:
Future Skills Academy will advise the result of the application for compassionate consideration.
If you have more than four consecutive weeks of non-attendance in classes, or non-participation in required online activities associated with your programme, and we are unable to contact you, you will be withdrawn from the programme.
As part of the enrolment process, you will receive a Public Trust Fee Protection Contract. By law, private training establishments registered with the New Zealand Qualifications Authority (NZQA) are required to have some form of protection for fees paid to them in advance. Future Skills Academy has chosen Public Trust.
Fee Protect is a learner fee trust account which ensures you receive a refund on learner fees, which are held in trust, in the unlikely event, Future Skills Academy is unable to complete your programme of study. This could be because of closure, insolvency, loss of NZQA accreditation or programme within the stated timeframe.You are required to initial, sign, and return the Public Trust Contract to Future Skills Academy within seven days of its receipt. You will find more information about Public Trust – Fee Protect here.
Enrolment in a programme of study or course is conditional upon and subject to enough learners enrolling in the programme of study or course.
Future Skills Academy collects and stores information about learners to comply with various statutes and/or regulations, to enable us to make decisions regarding your academic progress, and to provide you with evidence of your academic achievements to:
In signing the enrolment form you authorise such disclosure on the understanding that Future Skills will observe the conditions governing the release of information, as set out in the Privacy Act 1993, the Education Act 1989 and other relevant legislation.
NB: The Privacy Act came into force on 1 July 1993 with the stated aim of protecting the privacy of natural persons. It requires Future Skills to collect, hold, handle, use and disclose personal information in accordance with the twelve information privacy principals in the Act. http://www.privacy.org.nz/privacy-act.
Future Skills supplies data collected from you to government agencies, including:
These agencies use the data collected from tertiary education organisations to:
Your personal details (name, date of birth and residency) as entered on the form will be included in the National Learner Index and may be used in an authorised information matching programme with the New Zealand Birth Register.
The government agencies above may supply data collected on the form to Statistics New Zealand for the purposes of integrating data with data collected by other government agencies, subject to the provisions of the Statistics Act 1975. Integrated data is used for the production of official statistics, to inform policy advice to government and for research purposes. In handling data supplied by you on this form, the government agencies are required to comply with the provisions of the Privacy Act 1993.
When required by law, Future Skills releases information to government agencies such as the New Zealand Police, Department of Justice, Ministry of Social Development, and the Accident Compensation Corporation (ACC). Information collected from you may be supplied to other educational organisations for the purpose of verifying academic records.
You may see any information held about you and amend any error in the information. To do so, please contact the learner services team.
the Ministry of Education.
These agencies use the data collected from tertiary education organisations to:
Your personal details (name, date of birth and residency) as entered on the form will be included in the National Student Index and may be used in an authorised information matching programme with the New Zealand Birth Register.
The government agencies above may supply data collected on the form to Statistics New Zealand for the purposes of integrating data with data collected by other government agencies, subject to the provisions of the Statistics Act 1975. Integrated data is used for the production of official statistics, to inform policy advice to government and for research purposes. In handling data supplied by you on this form, the government agencies are required to comply with the provisions of the Privacy Act 1993.
When required by law, Future Skills releases information to government agencies such as the New Zealand Police, Department of Justice, Ministry of Social Development, and the Accident Compensation Corporation (ACC). Information collected from you may be supplied to other educational organisations for the purpose of verifying academic records.
You may see any information held about you and amend any error in the information. To do so, please contact student services team.
You must attend classes consistently and come to class on time. Your class timetable will be available on Your Space closer to your programme start date. If you are unable to attend class, or if you will be late to class, you must advise your lecturer or the Student Success department.
International Learners must have a 100% attendance in all their scheduled classes unless there is a genuine and valid reason otherwise. Failure to attend without a doctor's certificate or valid reason may result in the termination of the learner's enrolment as outlined by Immigration New Zealand.
You must provide your current address and contact phone numbers. If you change your address or your phone number, you must immediately email the Registry office:
If you wish to make a complaint, you should first talk to your Lecturer about your concern especially if it is concerning assessment results, course delivery or any student behaviour that concerns you, for example bullying. If you feel uncomfortable talking to your Lecturer, you can speak to any other member of staff or the Academic Director.
If you wish to make a formal complaint, you can either put this in writing and give it to Reception addressed to the Academic Director, send an email to the Academic Director, or make a request to speak directly to the Academic Director. The urgency of the issue will be assessed and a time frame for resolving your complaint given to you. We will then report back to you within the agreed timeframe, with a resolution proposal or action.
If you are not satisfied you may put this in writing to the CEO and give it to Reception, send an email to studentsuccess@futureskills.co.nz addressed to the CEO or make a request to speak directly to the CEO.
If you are still dissatisfied you can make a complaint to the New Zealand Qualifications Authority http://www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/ or phone 0800 697 296.
You will need to successfully complete all of the assessments, to gain the qualification. Assessments can be written, oral, practical, group or project based.
Once your assessments have been marked the lecturer will advise you of your result. You have the right to view your marked assessment papers. All assessment documentation is retained by Future Skills Academy.
If you do not successfully achieve in an assessment, you may do a re-assessment.
If you think that your assessment result is unfair, discuss this with your respective Head of Department. If you cannot reach an agreement with your Head of Department, you can request for the assessment to be re-marked by a second assessor.
Please refer to the Appeal Policy for more information.
When completing assessments, you must do your own original work. Copying from other learners is not allowed. Your lecturer will guide you regarding the conditions for each assessment. This will also be elaborated on in your course handbook.
Please refer to the Academic Integrity Policy for more information.
The disciplinary procedures are provided for the protection of students and staff.
If you do not comply with the rules, you will be asked to come to an interview and will be given a written warning notice. If you have already received two (2) written warnings and still do not comply with the rules, you may be dismissed.
If you do not comply with the rules, and you put yourself or others at risk, you may be immediately suspended or immediately dismissed. If you are aged under 18, your parent or caregiver will be informed and asked to attend a meeting with you at Future Skills prior to any dismissal.
Breaches of the Academy’s rules, regulations, policies, and standards includes but are not limited to:
You may appeal against any disciplinary action by using the formal complaints process. Please refer to the Learner Discipline Policy for more information.